ORS 650.390
Dealer compensation for warranty service

  • disapproval of warranty service claims
  • recall notice requirements

(1)

A warrantor shall, for a warranty provided by the warrantor:

(a)

Provide reasonable compensation to a dealer for diagnostic and repair services;

(b)

Allow a dealer reasonable periods for completing diagnostic and repair services;

(c)

Inform a dealer in writing of:

(A)

The compensation that the warrantor will pay the dealer to perform warranty service; and

(B)

The time period that the warrantor will allow the dealer to perform warranty service;

(d)

Reimburse the dealer in an amount equal to 130 percent of the dealer’s cost of warranty parts, plus the dealer’s shipping expense to return warranty parts to the supplier of the parts, where “warranty parts” includes parts for which a parts supplier provides a separate warranty directly to a consumer and where “cost” means not less than the same price a dealer pays to a warrantor or supplier for the same part when purchased for a nonwarranty repair;

(e)

Approve or disapprove a dealer’s warranty service claim within 30 days of the dealer’s submission of the claim to the warrantor; and

(f)

Fulfill all warranty obligations.

(2)

In determining the dealer’s compensation for warranty service, the warrantor shall:

(a)

Consider the prevailing rate for labor charged by other dealers in the communities served by the dealer’s area of sales responsibility; and

(b)

Pay the dealer a rate for labor that is not less than the reasonable rate the dealer charges to consumers for nonwarranty service.

(3)

A dealer shall submit a warranty service claim to the warrantor within 30 days of the dealer’s completion of the warranty service.

(4)

A dealer shall notify the warrantor if the dealer is unable to perform a warranty service.

(5)

If the warrantor approves a dealer’s warranty service claim or fails to disapprove the claim within 30 days after submission, the warrantor shall pay the warranty service claim within 45 days of the submission of the claim.

(6)

A warrantor may not disapprove a dealer’s warranty service claim without good cause.

(7)

A warrantor may disapprove a dealer’s warranty service claim if the dealer:

(a)

Failed to comply in a material respect with the warrantor’s written policies and procedures for the performance of warranty service;

(b)

Failed to properly account for the dealer’s warranty service; or

(c)

Misrepresented warranty service performed or parts used.

(8)

If a warrantor disapproves a dealer’s claim for a defective part on the basis that the part is not defective, the warrantor may:

(a)

Return the part to the dealer at the warrantor’s expense; or

(b)

Pay the dealer not less than the same price the dealer pays to a warrantor or supplier for the part when purchased for a nonwarranty repair.

(9)

A warrantor that issues a recall shall include in a recall notice to dealers and owners of new recreational vehicles the date by which the warrantor expects to make available to dealers parts and equipment necessary to correct the defects for which the warrantor issued the recall. The warrantor shall compensate dealers for repairs that dealers make to correct the defects.

(10)

A grantor or warrantor may not:

(a)

Misrepresent a dealer’s obligation to perform or pay for warranty service; or

(b)

Require a dealer to provide a warranty to a consumer for a recreational vehicle or other product.

(11)

A warrantor may audit a dealer’s records of a claim for warranty service for a period of one year from the date the dealer submitted the claim. If, during an audit, the warrantor discovers a fraudulent claim, the warrantor may extend the audit period for up to one additional year. [2003 c.377 §10; 2007 c.653 §2]

Source: Section 650.390 — Dealer compensation for warranty service; disapproval of warranty service claims; recall notice requirements, https://www.­oregonlegislature.­gov/bills_laws/ors/ors650.­html.

650.005
Definitions for ORS 650.005 to 650.100
650.010
Franchise sellers required to maintain books and records
650.015
When franchise sale or offer for sale is made in this state
650.020
Liability of franchise seller
650.050
Rules
650.055
General duties and powers of director
650.057
Orders issued under ORS 650.055
650.060
Investigative powers of director
650.065
Injunctive relief
650.070
Director as agent for service of process
650.075
Manner of executing service of process
650.080
When personal service of process required
650.085
Other civil or criminal remedies unaffected
650.095
Civil penalties
650.100
Disposition of civil penalties
650.120
Definitions for ORS 650.120 to 650.170
650.123
Use of protected dealer data
650.130
Prohibited conduct by manufacturer, distributor or importer
650.132
Prohibition of coerced sales of extended service contracts, extended maintenance plans or guaranteed asset protection waivers
650.133
Constructing, altering or remodeling dealer facility
650.140
Good cause required to terminate dealer franchise
650.145
Compensation due dealer upon termination of franchise
650.150
Enjoining establishment of certain franchises or relocation of existing dealership in same market area
650.153
Liability of franchisor for repair of motor vehicle that becomes inoperative prior to sale to consumer
650.155
Liability of manufacturer for damages to vehicles before delivery to carrier
650.158
Predelivery preparation and warranty service
650.161
Compensation for repairs to vehicles subject to recall
650.162
Transfer, assignment or sale of interest in dealership or franchise
650.165
Prohibited franchise conditions
650.167
Violation of ORS 650.140 or 650.150 as irreparable injury
650.170
Dealer’s remedy
650.200
Definitions for ORS 650.200 to 650.250
650.205
Prohibited conduct by franchisor
650.210
Rights and prohibitions governing relationship between franchisor and franchisee
650.215
Prohibited conduct in offer, sale or purchase of franchise
650.220
Consent of franchisor to sale, assignment or transfer of franchise
650.225
Death of franchisee
650.230
Transfer of franchise to corporation in which franchisee has controlling interest
650.235
Franchisor prohibited from requiring operation of service station in excess of 16 hours per day
650.240
When transfer of motor fuel a sale in commerce
650.245
Principle of good faith
650.250
Injunctive relief or damages
650.300
Definitions for ORS 650.300 to 650.480
650.310
Good cause
650.320
Dealership agreement
650.330
Comparable terms and conditions
650.340
Termination, cancellation or failure to renew
650.350
Dealer’s rights upon termination, cancellation or failure to renew
650.360
Coercion prohibited
650.370
Transfer by dealer
650.380
Dealer’s successor
650.390
Dealer compensation for warranty service
650.400
Recalls
650.410
Dealer’s warranty obligations
650.420
Required disclosures
650.430
Damaged or defective vehicles
650.440
Grantor’s ownership, operation or control of dealership
650.450
Indemnification
650.460
Indemnification
650.470
Remedies
650.480
Remedies
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